CRM Auto-capture provides rich data on all business-related mobile calls and texts instantly into your CRM, so you can improve sales productivity and customer service
You can’t play the game if you can’t see the ball.
Up to 60% of your sales teams’ calls could be on their cellphones. Now you can see all the details in your CRM. Monitor all customer-facing activity, spot low-energy salespeople early, coach your team to be even more successful.
Knowing more about your customers is the key to better service.
If you have a field force or a flexible work force, you can bet most of their calls and texts aren’t being entered in your CRM. With instant automatic logging, you teams can smoothly manage incident handoffs between field staff and the office, and you can better manage service satisfaction.
As real customer interactions including SMS message text and recorded call data are stored, your AI / Analytics Suite can now interact with real conversations with real customers. Learn more about customers wants, needs and desires to provide differentiated personalised service.